We offer a 30-day return policy, which means you can request a refund within 30 days from the date you receive your order. If more than 30 days have passed, unfortunately, we can’t offer a refund or exchange.
You can return items for any reason, as long as the product is in the same condition as when you received it. If the item is defective or incorrect, please contact us via email.
Returned items must be in their original packaging and in new (resellable) condition.
Return Requirements
The full name of the person who placed the order
Your order number
Your invoice as proof of purchase (required for each return)
You are responsible for returned items until they reach our warehouse, so please pack them safely.
Damaged or Defective Items
Please check your order as soon as it arrives. If anything is damaged, defective, or incorrect, let us know right away so we can investigate and resolve the issue. 3YD will repair or refund any damaged items based on our inspection of the order.
Communication
Returning the item you already have, then purchasing the correct one once the return is approved, is the fastest way to get what you want.
Return Shipping Fees
If the return is due to our mistake (e.g., incorrect product, quality issue), we will cover the return shipping costs.
If the return is due to the customer’s choice (e.g., you don’t like it, ordered the wrong item/size), the return shipping cost will not be refunded.
A 10% restocking fee will be charged on the original purchase price.
Steps to Get Your Refund:
Contact us by email and include:
A. Your order number
B. Reason for requesting a refund
C. If the item is damaged, please include clear photos
Once we receive and inspect your return, we will notify you whether your refund is approved.
If approved, the refund will be processed automatically to your original payment method.
Please note, your bank or credit card company may take a few additional days to process and clear the refund. Please allow up to 15 business days for the refund to be fully processed.
If you have any questions, please feel free to contact us!
You can return items for any reason, as long as the product is in the same condition as when you received it. If the item is defective or incorrect, please contact us via email.
Returned items must be in their original packaging and in new (resellable) condition.
Return Requirements
The full name of the person who placed the order
Your order number
Your invoice as proof of purchase (required for each return)
You are responsible for returned items until they reach our warehouse, so please pack them safely.
Damaged or Defective Items
Please check your order as soon as it arrives. If anything is damaged, defective, or incorrect, let us know right away so we can investigate and resolve the issue. 3YD will repair or refund any damaged items based on our inspection of the order.
Communication
Returning the item you already have, then purchasing the correct one once the return is approved, is the fastest way to get what you want.
Return Shipping Fees
If the return is due to our mistake (e.g., incorrect product, quality issue), we will cover the return shipping costs.
If the return is due to the customer’s choice (e.g., you don’t like it, ordered the wrong item/size), the return shipping cost will not be refunded.
A 10% restocking fee will be charged on the original purchase price.
Steps to Get Your Refund:
Contact us by email and include:
A. Your order number
B. Reason for requesting a refund
C. If the item is damaged, please include clear photos
Once we receive and inspect your return, we will notify you whether your refund is approved.
If approved, the refund will be processed automatically to your original payment method.
Please note, your bank or credit card company may take a few additional days to process and clear the refund. Please allow up to 15 business days for the refund to be fully processed.
If you have any questions, please feel free to contact us!